Always evolving
With the help of our customers, we are constantly innovating and enriching our offering.
Work with us to shape the future.
Get in touchFor the Start Up
Sugarcoat provides everything you need, from start-up and beyond.
Whether it's value for money now or power for the future, we're behind you every step of the way.
Sugarcoat at a glance
Stores
Create your own store front through Sugarcoat and get ready to showcase your business to the world.
Analytics
Review and act upon the performance of your store with our powerful analytics and reporting capabilities.
Customers
Easily manage, communicate and report on your store customers in one place.
Deliveries
With flexible delivery configuration, you can always ensure the right delivery options are presented to your customers.
Orders
Online or offline, manage your store orders in one place with automated customer notifications and order status workflows.
Notifications
Store-wide notifications for common actions and events ensuring you and your customers are always in the know.
Pages
The fastest way to get your store online, through our in-house Content Management System and templating solution.
Payments
With level 1 PCI compliance, safely and securely take payments from anywhere in the world in over 135 different currencies.
Products
Easily maintain your stores products with an unparalleled amount of flexibility and control.
Product Feeds
Always ensure your products remain up to date with our industry leading automated Product Feeds solution or work with us to integrate your own feeds.
Product Inventory
Keep track of your products with automated notifications for when your stock is running low.
Sell Everywhere
Reaching a global audience through your ecommerce website or processing orders in-person through your physical store, we have the platform that allows you to sell everywhere.
Hear more about us
Simple and intuitive
For a solution with so much power, the Sugarcoat platform remains simple and intuitive to the every day user.
Book a demo
Affordable, Forever
Our solutions will always remain affordable. With a performance based pricing model that only increases as your business increases, you can be sure that we are truly invested in your success.
View our pricing plansDriven by Data
Providing you with as much data as you can handle, we help you understand your customers behaviours and empower you to make data-driven decisions, all from one user-friendly dashboard.
Dive into our data
Behind the scenes
Cloud hosted
All services are hosted in the cloud, providing immediate access, from anywhere.
Simple access
Simple and intuitive platform fully accessible through an online platform.
Self serve
Completely self-serve to ensure decisions can be made when they need to be.
Zero maintenance
Regular automated updates and feature releases without any of the hard integration work.
Admin users
Unlimited admin users for granular management and access to stores and store data.
Customer notifications
Keep customers informed and up to date through built-in store notifications.
Flexible emails
Trigger customisable emails from a number of automated workflows, providing as much automation and flexibility as possible.
Store-wide discounts
Setup discounts at a store level, influencing flash sales and sale events.
Tax rates
Apply country specific tax rates to orders for complete compliance.
Customisable dashboards
Configure your dashboard to see the most important information at a glance.
Product reports
Gain a deeper insight into a stores products by finding out what sells, and what doesn't.
Order reports
Keep on top of top-level revenue with real-time order reports and financial health analysis.
Basket reports
Gain a deeper level of understanding of the customer through basket reports. Find out why customers abandon their baskets and perform actions on the back of them.
Customer reports
In-depth customer reports paint the true picture of a stores customer profile, allowing deeper insights into purchase activity and behaviours.
Export reports
Download filtered, reporting data for offline analysis.
Secure payments
All payments are handled over TLS, ensuring the highest level of security.
Compliant payments
All payments backed by a Level 1 PCI compliance, the highest level of compliance for payment handling.
Manual payment handling
Handle payments offline when a customer purchases from a physical store or over the phone.
135+ currencies
Handle payments in over 135 different currencies.
Daily automated payout
Receive automated payouts for all store generated revenue on a daily basis.
Automated returns
Automated return of funds when a customer returns an order.
Affiliate products
Manage affiliate products and referral links instead of or alongside a traditional catalogue.
Affiliate reports
Reporting on your referral performance along with user interactions.
Broken link checker
Be notified when any affiliate links start to misbehave, allowing easy identification and correction.
Automated online orders
Orders are automatically created as soon as a sale is made, enabling full eCommerce automation.
Offline order creation
Creation and management of offline orders, enabling the centralisation of business revenue for deeper insights.
Order PDF download
Easily export orders in PDF format for ease of use.
Export customers
Easily export customer information when required for offline use.
Export customers
Easily export products and all product information when required for offline use.
Order shipping slips
Easily print order shipping slips to ease of delivery.
Automated order status workflows
Automated email notifications from order journey status transitions.
Order notifications
Receive notifications as soon as an order is created and payment is received.
Flexible product management
Unlimited amount of flexibility for products through various levels of categorisation and organisation.
Manual product import
Manually upload and import products through offline managed product feeds.
Product discounts
Apply fixed, or percentage based discounts to products.
Product filtering
Give users the ability to dive deeper into products that matter to most to them through an unlimited amount of product attribute filters.
Product categories
Easily assign products to various categories, allowing for easy product organisation.
Product groups
Easily group related products together, allowing for enhanced product organisation.
Favourites
Customers can maintain a list of their favourite products for ease of access and repeat purchases.
Recommendations
Recommended products allow similar products to be displayed to customers, incentivising additional purchases.
Tagging
Custom tags on products allow for a maximum amount of control and flexibility.
Unlimited delivery options
Provide flexible delivery options to customers based on their location and basket.
Product specific delivery
Assign specific delivery options to specific products for additional control.
Asset hosting
Host product images, files and branding materials for use in store content.
Product inventory alerts
Automated notifications for when product inventory runs low, allowing you to act immediately.
Inventory reports
See your stock levels in realtime.
Flexible inventory threshold
Configurable inventory threshold so alerts are triggered at the right time.
Automated product feeds
Ensure products remain up to date from a single source of truth.
Scheduled product feeds
Process your third party product feeds on a configurable schedule defined by you.
Google drive integration
Leading integration with Google Drive provides the most flexible solution for product feed automation.
Shopping baskets
From basket conversion rates to basket abandonment, dive into deeper insights that show whats working and what isn't.
Abandoned baskets
Act on abandoned baskets, providing additional incentive to customers to complete the purchase.
Discount codes
Discount codes allow basket level discounts for a fixed, or percentage based discount.
Historical customer orders
View a customers order history all in one place.
CRM system
Manage and communicate with store customers all in one place with powerful CRM capabilities.
Customer login
Customers have their own accounts, allowing for direct score login and order management.
Billing and shipping addresses
View billing and shipping information for specific customers.
Terms and conditions
Ensure store compliance by having customers agree to terms and conditions on customer signup or order.
Basket delivery rules
Display relevant delivery options based on the value or weight of the basket.
Free delivery
Provide additional purchase incentive with free delivery rates based on configurable order values.
Templates
Wide selections of purpose-built templates provide stores with their own look and feel.
Self-serve hosting
All purpose-built templates are hosted and completely self-serve, allowing businesses to get online as fast as possible.
Website domains
Use a Sugarcoat supplied domain web address or use your own.
Content management
Easily manage content at any time without any technical knowledge.
what they're saying
We wanted to create a simple, engaging and elegant online shopper experience, reflecting the amazing quality and heritage of our premium wines whilst offering useful, future-forward features - Sugarcoat was absolutely the best partner to help us do this. We couldn't be happier with the results."
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